If you would convince others, seem open to conviction yourself.
- Lord Chesterfield on Conflict Management
Conflict is not something we naturally aspire for nor is it something we are generally very good at. this quote rang true for me because I have always tried to maintain an open mind in any conflict, whether a difference of opinion about a design implementation, a project approach or in reacting to the way someone has treated me.
I believe that maintaining an open mind in any conflict is crucial, walking into it believing you have all the answers is both naive and prone to failure. Often if both parties maintain open minds the resolution will be something completely different to both parties and much better in many cases.